退貨

Thank you for visiting our store! To protect the rights and interests of both parties, placing an order and completing payment signifies your agreement to and acceptance of all terms in this policy. Please read the following carefully before placing your order:

1. 7-Day Same-Style Size Exchange Service

To provide a more worry-free shopping experience, our store offers a size exchange service for the same style within 7 days of receipt (based on the courier's delivery record):

• Exchange Conditions: Items must be in brand-new condition, meaning they have not been worn outdoors, washed, damaged, stained, exposed to perfume or cosmetics, and must have all original packaging and tags intact.
• Shipping Costs: All round-trip shipping costs incurred for size exchanges must be borne entirely by the buyer (the buyer is responsible for the return shipping cost, and the replacement size will be sent by our store via SF Express "Freight Collect").
• Inventory Limitations: Size exchanges are subject to current stock availability. If the desired size is sold out, customers may choose to exchange for other items of equal value (no cash refunds).
• Exchange Limits: Each item is limited to one size exchange only.

2. Definition of Defects

• Normal Phenomena (Not Considered Defects): Minor loose threads, unopened buttonholes, color differences due to screen displays, small washable stains, clothing creases/wrinkles, partial tag removal, and manual measurement errors of 1–3cm. The above situations are considered normal and are not eligible for returns or exchanges.
• Definition of Major Defects: Large areas of damage that have not been worn or washed, large stains that cannot be cleaned, or damage/missing major components (e.g., broken zippers, detached buttons).

3. Handling Incorrect Items or Major Defects

In the event that you receive an "incorrect item" or an item with a "major defect," we will arrange a free return or exchange for you as soon as possible:

• Application Deadline: Please contact customer service within 7 days of receipt (based on the courier's delivery record).
• Proof Required: Incorrect Item: Please provide a photo of the received item and the shipping label on the package. Major Defect/Missing Parts: Please provide clear photos or videos of the defective area. (Providing a video during unboxing will expedite the process; if no video is available, we will review each case based on photos and shipping records.)
• Shipping Arrangements: Once confirmed as our store’s error or a major defect, all round-trip shipping costs for the return or exchange will be covered by our store (customer service will provide instructions for SF Express Freight Collect; please do not ship items back without prior notification).

4. Items Not Eligible for Return or Exchange

Due to personal hygiene and product characteristics, the following items are not eligible for any returns or exchanges once sold, even if they meet size exchange conditions (except in cases of incorrect items, provided the packaging remains unopened):

• Intimate Apparel (e.g., underwear, camisoles with built-in pads, socks, pajamas/loungewear, etc.)
• Accessories and Earrings

5. Return/Exchange Shipping and Refund Procedures

• Prior Contact: All returns and exchanges must be confirmed with customer service first. Please do not ship your package without prior approval from customer service; we reserve the right to refuse any unconfirmed packages.
• Refund Processing Time: For orders confirmed as eligible for a refund, we will arrange for the funds to be returned to the original payment method within 5–7 business days after receiving the returned items and verifying their condition.

(Our store reserves the right to amend or terminate these terms at any time. In case of any disputes, our store reserves the right of final decision.)