SHIPPING

Thank you for shopping with us! To ensure your items are delivered to Taiwan smoothly and promptly, please read the following shipping and customs declaration guidelines carefully before placing your order:

1. Shipping Fees and Free Shipping Offers

• Free Shipping Threshold: Enjoy free shipping on all orders with a total value of NT$ 2,000 or more.
• Shipping Fee for Orders Below Threshold: For orders under NT$ 2,000, a flat shipping fee of NT$ 180 will be applied to all Taiwan deliveries (calculated automatically at checkout).
• Shipping Methods: We offer "Home Delivery" and "Convenience Store Pickup (7-11 / FamilyMart / Hi-Life)".

2. Processing and Delivery Time

• Processing Time: Orders will be processed and dispatched from our warehouse within 3 to 5 business days after the order is confirmed.
• Delivery Time: Once the package is shipped to Taiwan via "SF Express," it typically takes approximately 2–5 business days to arrive, provided there are no customs clearance delays.

3. Convenience Store Pickup Restrictions (7-11 / FamilyMart / Hi-Life)

If you choose convenience store pickup, please note the logistics volume and weight restrictions:

• Weight Limit: The total weight of the package must not exceed 5 kg.
• Size Limit: The sum of the package's length, width, and height must not exceed 105 cm, with no single side exceeding 45 cm.
  (If the order volume exceeds these limits, we will contact you to switch to home delivery.)

4. Taiwan Customs Real-Name Authentication (EZ WAY)

According to regulations from the Customs Administration of the Ministry of Finance in Taiwan, all cross-border import packages require real-name authentication:

• Authentication Process: Buyers must download the "EZ WAY" app in advance and complete the real-name binding using their mobile number and ID information. The recipient name and mobile number provided at checkout must exactly match the information used for EZ WAY authentication. When the package arrives at Taiwan Customs, you will receive a push notification from the app; please click "Declare" to facilitate customs clearance.
• Deductions for Failure to Complete Authentication: If a package cannot be cleared and is returned or destroyed due to the buyer's failure to complete authentication, providing inconsistent information, refusing calls, or failing to reply within the timeframe: The original shipping fee will not be refunded. Any return shipping fees, customs duties, and storage fees incurred during the return process will be deducted from the refund amount. Additionally, 15% of the product price will be deducted as an "administrative and inventory disposal fee," and only the remainder will be refunded.
• Abandonment and Destruction: If the costs associated with returning the package exceed the product value, we reserve the right to instruct the logistics company to abandon or destroy the items locally, in which case no refund will be issued.

Processing Timelines and Return Retention Period:

• Customs Stage: Upon receiving notification from the logistics company or customer service regarding missing information, please complete the authentication or reply within 10 business days. Failure to do so will result in the immediate initiation of return or abandonment procedures.
• Return Retention: If a package is returned to our warehouse, we will hold it for a maximum of 30 days (from the date of arrival at the warehouse). The buyer must contact customer service and pay for re-shipment within this period. If no action is taken to provide missing information or arrange re-shipment within 30 days, the item will be considered forfeited. We will automatically terminate the contract and proceed with destruction or disposal without further notice or refund.

5. Import Duties and Taxes

• Customs Threshold: According to Taiwan Customs regulations, if the duty-paid value of a package exceeds NT$ 2,000, or if the same recipient imports more than 6 times within six months, customs duties and a 5% business tax will be levied accordingly.
• Responsibility for Duties: All import duties and related taxes generated at customs are the sole responsibility of the recipient (buyer).
• Payment Method: If your package incurs customs duties, SF Express will collect the payment from you upon delivery, or notify you via SMS/APP to complete payment prior to delivery.